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Secure reservation of accommodation
Reserving accommodation through the agency will cost you the same as doing it directly with the renter. The important difference is that, when you reserve accommodation through the agency, you conclude a contract that arranges and guarantees the guest's rights and obligations, which automatically gives you the security of reserved services and payments.
Confirmation of the reservation of accommodation
The rent of selected accommodation unit consists of two payments. The first is the advance payment which you make when reserving the unit, and the remaining sum is paid during your stay in the office of our agency for private accommodation and at the reception desk of the hotel for hotel accommodation. For each reservation, the agency issues an estimate with an offer for advance payment. The reservation is considered to be confirmed only when the agency has received the paid amount or the guest has submitted, by fax or e-mail, a proof that he or she has made an advance payment. The advance payment can be paid through bank or postal transfer, and on line with a credit card, according to the instructions attached to the agency's offer. The guest can pay the full cost of accommodation at once when confirming the reservation.
The agency guarantees that the prices in its offer are the same as the prices in the accommodation unit, and that there are no additional or covert costs.
Voucher
On the basis of the advance payment or the full cost of accommodation rent, the agency sends to the guest's e-mail or fax a voucher specifying the number of persons for whom the reservation is valid and all included services. The voucher is a valid document with which the guest can prove the reservation and requested services.
The voucher, apart from the information about the owner and address of the rented accommodation unit, also specifies the paid and the remaining amount that the guest is obliged to pay during his or her stay in the office of our agency or at the hotel's reception desk, depending on the type of reserved accommodation.
A voucher is not transferable and cannot be sold or given to other persons. The voucher is made out to the person ordering the service, and can only be used by this person and his fellow-travellers.
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